Returns Policy
If, for whatever reason, you are not satisfied with your order, you can return it free of charge within 14 days of receipt. Wines can be returned at any time. We only reimburse unopened bottles of wine without damage to the label. However, after 14 days of purchase, returns will be at your own expense.You can also take it back to storage, of course. Please contact us for this.
Returns are only possible with the return label sent by us. We cannot process returns using a different return label for administrative reasons. We request that you return the wines in the original shipping box. This is because our wines are shipped in shipping boxes specially designed for wine so that the risk of breakage is minimal. This will be followed by a credit note which will be paid by us within 14 days.
We only accept returns of bottles suspected of being corked with the original cork. After determining the cork, we will ask the winegrower for a replacement wine and deliver it after approval.
Order damaged?
Is your order visibly damaged at the time of delivery? Then you have the right to refuse the package. In that case, the delivery person will ensure that the wine order is returned to our warehouse. You will of course receive your ordered wines as soon as possible. Have you already accepted the package? Please contact us as soon as possible.